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- After an initial Skype call 40 days prior, she had not heard back from the casino.
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- The casino then provided a transaction ID, and the player confirmed receiving the money after 16 days.
Player’s account was blocked.
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After two and a half months, the funds had still not been released and attempts to resolve the issue through chat and email had been unsuccessful. The casino had responded stating that the player’s account was active and the winning bet was under verification, but was later successfully accrued. The Complaints Team had attempted to extend the complaint resolution time, but without confirmation from the player, the complaint was eventually rejected. The player from Spain had faced difficulties with his account verification at a casino while trying to withdraw his winnings of more than 4200€ to his Bitcoin address. He had reported that the casino had sent the funds to an unrelated address and had not responded to his attempts to contact them.
Player’s winnings haven’t been received yet.
Despite numerous attempts to contact the casino and its affiliates, his efforts remain unresolved, leaving him anxious and confused. We have recommended the player to contact the casino’s licensing authority. The player from Tunisia reported that his Mostbet account had been frozen shortly after depositing 172 USDT. Despite completing a Skype call for verification, he had been informed that the process could take up to 60 days. He claimed his account was frozen immediately after the deposit and he hadn’t used the account yet.
Player struggles with phone verification process.
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- He claimed his account was frozen immediately after the deposit and he hadn’t used the account yet.
However, the player did not respond to our inquiries within the extended seven-day period. As a result, we had no other option but to reject the complaint due to lack of necessary information for further investigation. The player from Cambodia had encountered difficulties accessing his Mostbet account after he forgot his password. Despite his attempts to recover it, the required verification code was not being sent to his registered contact details. The account had been verified for around three months and had contained real money. The player had contacted the casino multiple times but had received no response.
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One of the primary advantages of the Mostbet mirror site is its ability to provide consistent and reliable access to the online casino. In the dynamic world of online gambling, occasional issues with the main website can occur, leading to temporary unavailability or accessibility problems. The mirror site serves as a backup, ensuring that players can always access the Mostbet platform and continue their gaming activities without interruption. Firstly, consider utilizing the dedicated mobile application, which offers a seamless and convenient way to access a wide array of games directly from your device. The app, available for download through the platform’s official portal, ensures that you can enjoy gaming on the go, with all the features and security of the main platform. While tools like Aviator Predictor APK offer a new dimension to online rate prediction, you need to approach them with caution.
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However, the player did not respond to our follow-up messages, leading us to reject the complaint due to a lack of further communication from the player’s side. The casino had claimed the money was transferred, although the player had not received it. After the player’s persistent complaints and our intervention, we had prompted the casino to provide evidence of the transaction. The casino then provided a transaction ID, and the player confirmed receiving the money after 16 days.
Player faces repeated account freezes.
Despite reaching out to customer service and providing the requested verification codes, he hadn’t received a resolution and then couldn’t log in to his account at all. It appeared the player had been in contact with a fraudulent email address that did not belong to the casino. We had informed the player that the casino would never request such sensitive information and the issue fell under cybercrime jurisdiction. As such, we were unable to assist further and the complaint had been rejected. The player from Peru had reported an issue with withdrawing his winnings of 260 PEN from MOSTBET, despite having passed all requested verifications. The casino had informed him of a violation of rule 2.10, but did not provide specific details.
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- Player complaints play an important part in our casino review methodology, as they give us a clear insight into issues experienced by players and casinos’ way of handling them.
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- The player from Brazil is experiencing difficulties withdrawing his funds.
The player from Portugal claimed that 140 euros had disappeared from his casino account and nothing had been done despite his attempts to contact support. In an attempt to understand and resolve the situation, we had requested additional information from the player. However, due to the player’s lack of response to our inquiries, we were unable to proceed with the investigation. A player from India is awaiting her first deposit bonus and 250 free spins for the last 16 days. Despite repeated follow-ups, she gets the same response that the issue is still under investigation and has received no email support.
The casino on the official site of Mosbet in Pakistan contains more than 1000 slot machines in different directions. Assortment of games can be sorted by developer or category – slots, jackpots, roulette, poker, and card games. A separate category represented Live-Casino – games in real-time with a live dealer. With a pocket device, it is convenient to register a merchant account, deposit money to the balance and launch slots free of charge.